Aura resolves 87% of tier-1 support tickets without a human — across WhatsApp, email, webchat and Instagram DMs. Trained on your docs, your voice, your product. India-hosted.
Real chat powered by Claude, scoped to Filtrowl's docs. Ask anything about our services.
Try: "What's the 8-day sprint?" · "Do you work with D2C?"
Answers FAQ, order status, refunds, account help — from your docs + knowledge base. 87% solved without escalation.
When it can't resolve, it summarises the conversation + user context and hands off to a human in Slack or Freshdesk.
Knows who your customer is, their order history, their past tickets. Uses it to answer faster and more personally.
English, Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati + Spanish, Portuguese, French, Arabic.
Every Monday we re-train on last week's conversations + your docs. The agent gets smarter without you lifting a finger.
Every message logged, every tool call traced. SOC2-ready. DPDP-compliant. Exportable anytime.
